Ordering and Delivery

Shipping Policy

Region	Order Processing Time	Estimated Shipping Time
United States	1–3 business days	3–7 business days
Canada	1-3 business days	4-10 business days
Worldwide	1-3 business days	4-14 business days

Note: Processing time reflects how long we need to get your order ready and dispatched. The shipping clock only starts once your parcel has left our facility.

Processing Time
Every order is prepared within 3 business days of purchase. This covers confirming your payment and packing your parcel.

Delivery Time
After processing, your parcel is dispatched and usually lands within 7–12 business days. Keep in mind that delivery windows can shift depending on where you are and how many orders we're currently fulfilling.

Shipping Costs
Standard shipping is worked out at checkout. Expedited shipping is not available for now.

Shipping Insurance
Shipping insurance cannot be refunded once a shipment has been processed. This charge protects against transit risk from the moment your parcel is handed to the carrier and stays non-reversible even if an order is later returned or partially refunded.

Tracking Your Order
As soon as your order ships, you'll get an email confirmation containing a tracking number so you can follow your parcel all the way to your door.

Undeliverable Packages
Should a parcel come back to us because of an incorrect or incomplete address, or because it went unclaimed, we'll get in touch to confirm the right delivery details. Extra shipping charges may apply for a re-send.

Order Changes
Once an order is placed, we can't guarantee edits to shipping addresses or order details. If an adjustment is needed, please email comfofeetshoes@gmail.com as quickly as you can. If the order is already processed or shipped, changes are no longer possible.

Holiday Shipping Delays
Please expect extra transit time during U.S. holidays and busy sale periods. Carrier slowdowns in these windows are beyond our control, but we'll do our best to keep you posted.

Marked as Delivered but Not Received
If tracking says the order was delivered but nothing arrived:

• Check your mailbox, porch, garage, and any safe drop-off spots
• Ask family members or neighbors if they may have accepted the package on your behalf
• Contact your local post office or delivery carrier directly for GPS drop-off confirmation

If your parcel is still nowhere to be found, reach us within 5 business days of the marked delivery date at comfofeetshoes@gmail.com so we can help investigate.

Lost or Delayed Packages
If your parcel is heavily delayed or seems lost in transit, please write to us at comfofeetshoes@gmail.com. While courier-caused delays aren't our responsibility, we'll help trace your order and, where appropriate, offer a resolution.

 Delivery Carrier
"via USPS or UPS Ground."

Tracking Details Clause
"Tracking information will be sent to your email once your order has shipped. Please allow up to 24 / 48 hours for tracking to update."

Policy for Lost or Delayed Packages
"If your order has not arrived within 12 business days after dispatch, please contact us at comfofeetshoes@gmail.com. We'll assist with locating or replacing the order as appropriate."

Customs & Import Duties (for international customers)
"International orders may be subject to customs duties, import taxes, or handling fees depending on the destination country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost. Please check with your local customs office for more information."

Responsibility for Delivery Once Shipped
"Once your order has been handed over to the carrier, ComfoFeet is not responsible for delivery delays, damages, or loss caused by third-party shipping providers. However, we're happy to assist with investigations or claims as needed."

Extended Delays Due to Customs or Local Carriers
"For international deliveries, please note that customs clearance or delays by local carriers may extend delivery times. We recommend monitoring your tracking information and contacting your local delivery office if there are issues."

Refused/Unclaimed Deliveries
"If a package is returned due to refusal, an unclaimed delivery, or incorrect address, we will contact you for updated shipping details. Additional shipping fees may apply. Refunds will not be issued for shipping fees on returned or refused orders unless the issue was due to an error on our part."

---

Returns and Exchanges
Returns are welcome within 30 days of delivery, as detailed in our Return & Refund Policy. Return shipping is the customer's responsibility, unless the item is defective or incorrect.

Got questions? We're glad to help. Reach our team at comfofeetshoes@gmail.com.