Return, Refund & Exchange Policy

Return, Refund & Exchange Policy - ComfoFeet

At ComfoFeet, we want your shopping experience with us to feel worry-free. If anything about your order isn't right, we're ready to help. Take a moment to read through our return, refund, and exchange guidelines below before starting a return request.

1. Return Eligibility

Returns are accepted within 30 days of delivery. Beyond that window, all sales are treated as final.

To be eligible for a return, items must:

  • Be returned in their original packaging
  • Include all tags, accessories, and included items
  • Include proof of purchase (order number)

We strongly encourage inspecting your order the moment it arrives, before using the product.

ComfoFeet reserves the right to refuse returns that fall short of the conditions listed above.

2. Return Reasons & Resolutions

What applies to your situation

Wrong Item Received
If the wrong item reached you, we'll cover the return shipping and send the correct product at no charge.

Defective or Quality Issue
If your item shows a manufacturing defect or quality issue, we'll ship a free replacement.

Damaged on Arrival
If your order turns up damaged, we'll provide a replacement free of charge. Should a second replacement also arrive defective or damaged, a full refund will be issued.

Wrong Size or Color Ordered
If the wrong size or color was picked at checkout, you may still return or exchange the item within 30 days. Return shipping is the customer's responsibility.

Changed Mind / No Longer Wanted
If the item is no longer wanted, you can return it within the 30-day return window. Return shipping costs fall to the customer.

Refused Delivery
Orders that are deliberately refused at delivery don't qualify for a refund. Please reach our support team first and follow the approved return process.

Other Situations
For any other return scenario, please write to us at comfofeetshoes@gmail.com and our support team will look at your case one-on-one.

3. How to Initiate a Return

Please don't ship any items back without prior approval from our support team. Unauthorized returns and returns sent to the wrong address won't be processed or refunded.

Step 1 — Contact Support
Email comfofeetshoes@gmail.com within 30 days of delivery and include:

  • Your order number
  • The reason for your return
  • Photos or videos if applicable

Step 2 — Return Approval
Our team will confirm whether your return is accepted and share the correct return address. Returns sent to the wrong address cannot be processed or refunded. Note: Returns will be cancelled after 14 days from approval if no response is received.

Step 3 — Pack the Return
Please pack the item securely in its original packaging, including every accessory and material that came with it.

Step 4 — Ship the Package
Send the parcel to the return address provided. Share your tracking number, proof of shipment (courier receipt or photo of waybill), and the shipment date with our team. Refunds can't be processed without a verifiable tracking number.

Step 5 — Refund or Replacement
Once your returned item(s) reach us and pass inspection, we'll issue your refund within 7–10 business days to the original payment method, or send a replacement depending on your preference.

4. Refund Process

Refunds are always returned to the original payment method used at checkout.

Please note:

  • Processing times may vary depending on your bank or payment provider
  • Currency conversion fees or international banking fees may apply
  • Shipping insurance fees are non-refundable once the shipment has been processed

If your claim is approved, you may choose between:

  • A replacement item
  • A refund (if applicable)

5. Exchanges

We offer exchanges within the 30-day return period.

Exchanges are available for:

  • A different size of the same product
  • A different color or style, subject to stock availability

To request an exchange, email comfofeetshoes@gmail.com with:

  • Your order number
  • The item you want to exchange
  • Your preferred replacement size or color

For exchanges caused by customer ordering errors (such as choosing the wrong size or color), return shipping costs are the customer's responsibility.

6. Shipping Costs

ComfoFeet Covers Return Shipping If:

  • You received the wrong item
  • The item arrived damaged
  • The product has a verified defect

Customer Covers Return Shipping If:

  • Wrong size selected
  • Wrong color selected
  • Change of mind
  • No longer wanted

Original shipping fees are non-refundable. Because ComfoFeet runs free shipping promotions, return shipping costs stay the customer's responsibility unless the issue was caused by our error.

We strongly recommend using a trackable shipping service and holding on to proof of shipment until the process is complete.

7. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Products not in original condition
  • Products missing packaging, tags, or accessories
  • Hygiene-related products
  • Pre-order items once shipped
  • Orders refused at delivery

Returns sent without approval or to the wrong return address will not be accepted or refunded.

8. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please reach us within 24 hours of delivery at comfofeetshoes@gmail.com

Please include:

  • Your order number
  • A short description of the issue
  • Clear photos or videos showing:
    • The product defect
    • Packaging
    • Shipping label

Our team will assess the case and decide whether a replacement or refund is appropriate.

Claims for damaged products must be submitted within 24 hours of delivery.

Claims for lost shipments must be submitted within 14 days of the expected delivery date.

Claims made outside these timeframes may not qualify for resolution.

9. EU & UK Right of Withdrawal

Customers based in the European Union or the United Kingdom have the legal right to cancel their order within 14 days of delivery without giving a reason, in line with applicable consumer protection laws.

To exercise this right, please contact comfofeetshoes@gmail.com

Please note:

  • Return shipping costs remain the responsibility of the customer
  • Refusing delivery does not count as exercising the right of withdrawal
  • Returned items must still comply with our return eligibility conditions

This policy does not affect your statutory consumer rights.

10. International Returns

Our designated return facility is located outside the United States. Please do not send returns to our business or fulfillment address unless our support team specifically instructs you to.

If you are returning from outside the United States:

  • You are responsible for all return shipping costs and any associated customs or duties
  • Returns must be shipped to our designated international return facility — the address will be provided once your return is approved
  • International return shipments may take longer due to customs processing and carrier delays
  • We recommend using a trackable shipping service and retaining your proof of shipment

We currently ship to the United States, Canada, the United Kingdom, the European Union, and select international destinations. Please make sure your shipping country is supported before placing an order.

11. Promotional & Sale Items

Items bought during promotional campaigns, including Buy One Get One (BOGO) offers, may still qualify for return under the standard 30-day return policy.

However:

  • Promotional returns are limited to a maximum of 4 items per order
  • Returned items must stay unused and in original condition
  • All standard return conditions still apply

12. Contact Information

For any return, refund, or exchange questions, please contact:

ComfoFeet Support
Email: comfofeetshoes@gmail.com

Our support team aims to reply within 24 business hours, Monday through Friday.

Please always include your order number so we can assist you faster.